Introduction

Welcome to Fly Burundi. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This privacy policy applies to all personal information we collect through our website, mobile applications, at our airport counters, through our call centers, and through other offline and online interactions.

Information Collection

We collect several types of information from and about users of our website, including:

• Personal Identifiers: Name, postal address, email address, telephone number, date of birth, passport details, and other identification information.
• Payment Information: Credit card numbers, bank account details, billing address, and other payment details.
• Travel Information: Flight details, booking references, frequent flyer information, meal preferences, and special assistance requirements.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services.

How We Use Your Information

We use the information we collect for various purposes, including:

• To process and manage your bookings
• To provide customer service and support
• To communicate with you about your flight, including changes or disruptions
• To personalize your experience and deliver content and product offerings relevant to your interests
• To improve our website, products, and services
• To administer promotions, surveys, or other site features
• To comply with legal obligations

Information Sharing

We may share your personal information with:

• Service Providers: Third parties that perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• Business Partners: Airlines, hotels, car rental companies, and other travel-related businesses to fulfill your bookings.
• Government Authorities: When required by law, such as for immigration and customs control, or in response to legal requests.
• Corporate Affiliates: We may share information with our subsidiaries and affiliates for purposes consistent with this privacy policy.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

Cookies & Tracking

We use cookies and similar tracking technologies to track activity on our website and to hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality Cookies: Used to recognize you when you return to our website.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify inaccurate personal information
• The right to request the deletion of your personal information
• The right to restrict the processing of your personal information
• The right to data portability
• The right to object to the processing of your personal information

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.

Changes to This Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy.

We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: